Okay … so without going into the outrageous and totally unacceptable deets, let me just say that I am still here in NYC after Delta Airlines repeatedly lied to the passengers on Flight 1 to London last night and when it was all said and done canceled our flight altogether. All indication was that our flight was On Time ready to leave for London, even after we boarded the plane and they closed the doors … THEN they told us that they were missing a pilot who was flying up to NYC from Washington DC. Cut to hours later, no pilot ever boarded a plane in DC, the flight was canceled and our luggage was kept from us without any guarantee that it would be forwarded to London.
We try to leave for London again in a few hours:
Not only did we lose a day in London, we lost hundreds of dollars for an unused hotel room AND we aren’t totally sure that our luggage will make it to London with us. I cannot stress this point enough — NEVER EVER FLY DELTA AIRLINES. Their customer service is insulting their employees are a joke (shrugging their shoulders at every turn telling us that there is nothing they can do) and their attempts to remedy situations where they are at fault are nonexistent. Once this trip is completed, I will never set foot on a Delta plane again, I will never EVER give them one penny more. I’m not at all surprised that the company is repeatedly sued by its passengers … any company that makes it a matter of policy to LIE to its customers, employee people who give answers to questions by shrugging their shoulders and who also confess that they don’t even fly Delta Airlines because of their shitty service. The reason this is all surprising to me is that I never flew them before … and I never will again. Head on over to the site DeltaReallySucks.com to keep abreast of what a terrible airline this company is. They absolutely deserve to go out of business.
I can only hope that we make it London successfully tonight/tomorrow morning with our luggage in hand … the rest of our travels are governed by Air France, an airline that offers impeccable customer service, as far as I’m concerned.
Wish us luck … hopefully I’ll be coming atcha from the other side of the pond tomorrow.
For whatever it’s worth I fly Delta all the time, and trust me, they’re not the worst. I have yet to be on an Airtran flight that is on time and several times have sat on the runway until the wee hours of the morning. In addition I just returned from Israel on a Continental flight that was inexplicably delayed an hour and a half, causing me to miss my connection. And even though my connection was on Delta, on of Cont.’s partners, they wouldn’t put me on a Cont. flight since my itinerary w/ them ended in that city. I had to use my father-in-laws Airtran credits to get out of Newark (and yes, that flight was delayed.)
In terms of what you can do, there is a passangers bill or rights you can google and find online, it will tell you what your options are in this situation.
Good luck.
Delta is ASS! I had the worst time with them last month when flying back from NYC. I was actually yelled at by a ticket agent!
If I could fly Jet Blue everywhere I would, they have to be the best airline I’ve ever flown on just in terms of courtesy, comfort, affordability, and timeliness. I’ve flown US Air forever and their OK, but I am a Jet Bluer for life!
In my experience with Delta, I only had one bad one coming back from JFK where they switched us from plane to plane because they said the planes weren’t ready. It was annoying as hell but more so because I had just gotten off an 8 hour flight from Madrid to New York.
Just two months ago we flew into Dallas on American – ran to our connecting flight since the screens said it was boading “earlier than our itinerary” get there out of breath…check in at the gate & the attendants said “Oh its running behind only 45 mins. [laughter]”
I sarcastically said oh 45 minutes b/c we’ve been stuck in Dallas for over 6+ hours. The agent laughed again at us and said “Oh 45 mins is good for us”. I resolved again I wont fly American ever again and honestly I am pretty much fed up with flying any company right now. Seriously when the airlines start going DOWN due to lack of passengers over their insane fees, lack of food and shitty customer service may be than they will bend over and kiss our a$$ back onto the plane.
I know exactly how u feel! i flew to ireland a couple of months ago on delta and it was HORRIBLE! Will never make that mistake again! Take care in London and I hope everything works out for u guys in the end.
This is absolutely bull shit. I hate companies that expect to stay in business, when they provide a shitty service! Get real!!
Cosmo Guy
http://www.cosmoguyonline.com
Sorry to hear things went so bad for you.
My mother was a Delta Flight Attendant for 34 years, retired a few years ago. According to her, the last few years of her employment were really rough, and it sounds like they’re getting worse.
The airline industry’s changed greatly, and not in good ways either.
Hope your next airline experience goes much more smoothly!
Don’t
Expect
Luggage
To
Arrive
I know exactly how you feel! I was flying out of DC for thanksgiving one year and was 5 minutes late for check in and the MANAGER laughed in my face and told me I should have gotten there earlier….then when I started to cry (because he laughed and yelled at me) he laughed at me more and told me I needed to leave. I refuse to ever fly that airline again, and so far, 7 years later, I have managed to avoid them.
Have a great time in London and Paris! I’m so jealous!
Aww that is really too bad. It’s not fair at all that they can get away with stuff like that. I sincerely hope that the rest of your trip goes smoothly and i hope you have a wonderful time, you sure deserve it after all the trouble you’ve gone through :)
always fly british airways – they are the best ever. always on time, the food is really yummy and the entertainment is awesome!
That exact thing happened to me with Continental Airlines when I was supposed to go on a school trip to Italy! We called the local news and got on tv. Guess what – once the news crew showed up and started filming, we all of a sudden found ourselves with a rebooked flight, food vouchers and a complimentary hotel stay w/ room service. Wouldn’t have happened if the media hadn’t gotten involved.
BTW – LONDON IS AMAZING!!!! Go eat at Wagamama – my absolute favorite
Is Delta still merging with Northwest? I am not looking forward to that.
I want to be a flight attendant and last year Delta was my first choice… now I am attending an open house for Omni Air Int’l on the 31st of this month, & I have also heard back from Ryan Int’l. Now you couldn’t pay me to fly Delta, as I can fly internationally right away with these other two lines. I think lesser known is always the way to go…
what do you guys think?
they’re all partners – delta, air france, continental, and many many more – see here: http://www.skyteam.com/skyteam
oh.
Trend darling fly Virgin instead. They have a nonstop flight to Heathrow from L.A. everyday and I tell you it makes any American airline seem like a punishment from god. Matter of fact I will be flying them on Wednesday and I can’t wait : ). If you’re going to the U.K. fly Virgin or British Ways people as you can see by Trent’s experience you’ll save yourself the grief even if cost a few more dollars in the end the service you get is worth it…
By the way the only time I ever flew Delta they lost my luggage and I had to wait 2 flights from L.A. to get it back. Fun times!!!
WOW! My uncle is an employee of Delta and I just called him at 1am and cursed him out for you. Is that a little better? His words were “them effers”.
Have fun in London!
I spent my entire last semester in London and can say American is the best way to fly to London(just not in the states). Get some Montezuma chocolate for me!!
You should come to Oz where I am right now!!